Help center
Frequently asked questions
Quick answers for pickups, shipping, returns, sizing, currency, and shopping vintage with Throwback Vault.
Pickup How does curbside pickup work? Can I pick up the same day I place my website order?
Not all online inventory is stored at our Toronto location. If you place an order online for pickup, it will not be ready immediately. You will receive an email notification when it is ready for pickup, which usually takes about 2-4 business days depending on when your order is placed.
Pickup What do I need when picking up an online order?
Please have your ID and order number ready. Customers may be asked to provide the credit card used for purchase. If you are feeling unwell or need more time, contact us and we can hold your order or arrange shipping.
In-store Can I come see an item from the website in store?
You can order an item for pickup in store, but items listed online are not always part of store inventory. There is usually a 2-4 business day processing time before the item is ready for pickup.
Returns What is your return policy?
All sales are final. Please refer to our Shipping & Return Policy page for the full policy.
Returns I picked up an online order at Queen St and it was not what I expected. Can I return it?
Our policy states that all sales are final, but in these scenarios we may offer store credit or exchange only.
Currency I am not from the US and checkout shows USD. Can I pay in my country's currency?
All prices on our website are in USD. The currency converter can show an estimated equivalent in your local currency, but checkout will switch back to USD for the final charge.
Shipping I received a shipping notification but I have not seen tracking updates yet. When will tracking update?
We are located in Toronto, Canada. Our shipping carrier picks up packages on Tuesdays and Thursdays around noon. Tracking can take a few days to update after you receive the shipping email, especially while the package moves through the border or carrier network.
Condition What do Excellent, Great, Good, and Decent mean in product descriptions?
Excellent means no noticeable flaws. Great means minor flaws. Good means a few flaws or slight distressing. Decent means many flaws or heavier distressing.
Sizing How do you measure clothing for sizing?
Each item is measured flat from the back. For shirts, sweaters, and jackets, pit to pit is measured from left armpit to right armpit, length is measured from under the collar seam to the bottom, and sleeve length is measured from the shoulder seam or collar to cuff. For pants and shorts, waist is measured side seam to side seam, inseam from crotch to leg opening, and length from the top side seam to the bottom of the leg.
